Introduction

Eduinx Education Services Private Limited (“Eduinx”) is committed to maintaining transparent, ethical, and student-centric practices in all academic and administrative operations. We recognize that learners may occasionally need to cancel, defer, or withdraw from an enrolled program.

This Refund, Deferral & Cancellation Policy defines the eligibility, process, timelines, and rights governing such cases. This policy applies to all Eduinx learners, whether enrolled directly or through authorized training partners, financing partners, or affiliates.

By paying any part of the program fee, the learner acknowledges and agrees to all terms herein and as stated in the Eduinx Career Success Program Handbook, Placement Guarantee Terms, and other official Eduinx policies.

Refund Eligibility

Full Refunds (with deductions)

A learner is eligible for a refund only if the cancellation request is made at least eight (8) calendar days before the official program start date

Refunds will be processed after deducting the following:

• 1. ₹10,000 (Rupees Ten Thousand only) as Administrative / Processing Fee
• 2. Applicable GST, statutory taxes, and government levies already remitted
• 3. Actual banking or payment-gateway transaction charges

Refunds will be processed to a valid and verifiable account belonging to the learner as per Eduinx’s finance and compliance procedures. The refund may be made through bank transfer, payment gateway reversal, or any other authorized method deemed suitable by Eduinx’s Finance Team. The learner must provide accurate bank or payment details and proof of ownership (such as a cancelled cheque or bank statement). Eduinx shall not be responsible for delays or failures arising from incorrect account information, third-party payment processors, or financing institutions. All refund settlements will be made only after internal verification and audit clearance, and Eduinx’s written confirmation shall constitute final proof of refund completion.

Partial / Conditional Refunds (1–7 Days Prior to Start)

If a refund request is raised within 1 to 7 calendar days before the official start date:

• 1. A full refund will not be applicable.
• 2. Learners may request a deferral to a future batch, subject to: Eduinx Management approval, Seat availability, and Payment of applicable deferral / rescheduling charges.

Once rescheduled, no further refund requests will be entertained.

No Refund after Program Commencement

Refund requests made on or after the official program start date will not be accepted under any circumstances, including but not limited to cases where the learner has:

• 1. Attended one or more live or recorded sessions.
• 2. Accessed Eduinx’s LMS, CRM, or learning portal.
• 3. Submitted assignments, projects, or assessments.
• 4. Been issued, or become eligible for, a certificate of completion.

The entire program fee stands forfeited.

This clause also applies to learners under installment or EMI financing arrangements — such learners remain bound by their financial contract with the lending partner, and Eduinx holds no obligation to cancel or adjust EMIs.

Attendance & Participation Conditions

Eduinx follows strict academic compliance to maintain program integrity. Refund, placement, or deferral eligibility may be impacted if the learner fails to meet participation norms.

• 1. No-Shows: Learners who fail to join on the official start date without a minimum of 24 hours’ written notice will be considered to have voluntarily withdrawn. The entire fee will be forfeited.
• 2. Late Commencement: Learners joining after the first week may request deferment to a later batch at Eduinx’s discretion and upon payment of a rescheduling fee.
• 3. Attendance Requirement: Learners missing more than 20% of live sessions (even if recordings are viewed later) will be ineligible for placement assistance as per the Placement Guarantee Policy.
• 4. Misconduct or Academic Breach: Eduinx reserves the right to suspend or terminate program access in cases of academic dishonesty, plagiarism, or misconduct, without refund.

Non-Transferability

All Eduinx program enrollments are strictly non-transferable.

Transfer, substitution, or assignment of enrollment to another person, batch, or program is not permittedunder any circumstances.

Any such request automatically nullifies refund eligibility.

Refund Request Procedure

To initiate a refund or cancellation, the learner must submit a formal written request to: student.affairs@eduinx.com

The request must include:

• 1. Learner’s full name (as registered).
• 2. Registered email ID used during enrollment.
• 3. Program name and registration number.
• 4. Reason for refund or cancellation.

Eduinx may also require completion of its official Refund Request Form, if available, for audit purposes.

Refund requests received through phone, WhatsApp, or social media will not be considered valid.

Review & Approval Process

• 1. Verification: Eduinx’s Finance and Academic teams will review the learner’s attendance logs, assignment submissions, and access data to determine eligibility.
• 2. Internal Audit: All refund requests are logged into Eduinx’s internal CRM and finance systems for compliance tracking.
• 3. Approval: Refund approvals are at Eduinx’s sole discretion, even if eligibility criteria appear to be met.
• 4. Finality: Eduinx’s decision on refund amount, mode, and approval shall be final and binding.

Refund claims based on subjective dissatisfaction or post-hoc reasons will not be entertained.

Processing Timelines & Rights

• 1. Approved refunds are processed within 30 (thirty) calendar days from the date of written approval.
• 2. This timeline includes internal verification, statutory compliance, and banking procedures.
• 3. Eduinx may extend the processing period in case of external delays such as bank verifications, audits, or payment-gateway reconciliation.

Eduinx is not responsible for delays or deductions arising from third-party payment gateways, banks, or financing partners.

Refund confirmation will be shared via email once processed.

EMI / Financing Clarification

If a learner has chosen to pay the program fee through an EMI, loan, or financing plan offered by a third-party institution, the following conditions apply:

1. Independent Financial Contract:

The loan or EMI agreement is a separate contract between the learner and the financing partner. Eduinx is not a party to that contract.

2. Responsibility for EMIs:

The learner remains fully responsible for all EMI repayments, interest, and service charges, even if they later withdraw from or defer the program. Eduinx cannot pause, cancel, or refund EMIs once the loan has been disbursed by the financing partner.

3. Refund Handling:

• 1. Any refund approved by Eduinx will be processed directly to the learner (as per Eduinx’s refund policy and internal audit rules).
• 2. The learner must separately settle or close their loan account with the lender, if applicable.
• 3. Eduinx will not be responsible for any interest, penalty, or processing charges imposed by the financing institution.

4. Cancellation or Pre-Closure of Loans:

Learners wishing to cancel or pre-close an EMI plan must contact the financing partner directly. Eduinx can issue a refund confirmation letter (if applicable) to assist the learner in completing the loan closure process.

5. No Liability Clause:

Eduinx bears no financial or legal liability for disputes, penalties, or interest levied by third-party financiers. All such matters are governed by the respective loan agreement between the learner and the financing company.

Refunds Beyond the Stated Terms

Refunds outside the defined timeframes will not be considered, including reasons such as:

• 1. Change of mind, academic pressure, or workload.
• 2. Health or relocation issues post-commencement.
• 3. Dissatisfaction with course content or trainer style.
• 4. Internet, hardware, or connectivity issues.
• 5. Delay in career services outcomes.

Eduinx bears no obligation to compensate, defer, or adjust fees in these cases.

Pre-Program Deferral Policy

If a learner, due to unavoidable personal or professional reasons, cannot begin the program on the scheduled start date, Eduinx allows a one-time deferral to a future batch, subject to:

• 1. The deferral request is raised before the official start date with written justification.
• 2. The learner has paid at least 50% of the total program fee (inclusive of taxes).
• 3. The deferral is requested to a batch commencing within 12 months from the original start date.
• 4. Approval is at Eduinx’s sole discretion and subject to seat availability.

Once deferral is approved:

• 1. The learner’s seat will be shifted to the new cohort,
• 2. No additional deferral fee will be charged, and
• 3. The learner forfeits any right to a refund.

Failure to meet the above conditions voids the deferral request, and the original enrollment terms will apply.

Post-Program Deferral Policy

In exceptional cases (e.g., medical emergencies, relocation, or verified personal hardship), learners may request a post-commencement deferral, provided that:

• 1. The request is raised within 7 days from the program start date.
• 2. The learner pays a Deferral Fee equivalent to 10% of the total program fee (inclusive of taxes).
• 3. The new batch commences within 12 months of the original cohort start date.

Once approved and the deferral fee is paid:

• 1. The learner’s account access to the current cohort will be temporarily suspended.
• 2. Progress and grades completed will be carried forward to the new batch.

No post-program deferral requests shall be accepted after 7 days from program commencement.

Linkage to Placement Guarantee

This policy must be read in conjunction with Eduinx’s Placement Guarantee Policy.

After the refund or deferral window expires, learners’ rights are restricted strictly to placement services as defined therein.

Refund or compensation cannot be claimed for placement delays, rejections, or unsatisfactory hiring outcomes.

Note: This Refund & Deferral Policy covers only academic-related refunds and cancellations (before or during the program). Any placement-linked refund or reimbursement — including the 50 % refund after 15 months of non-placement — shall be governed solely by the terms, eligibility criteria, and timelines defined in Eduinx’s Placement Guarantee Policy. This ensures that course-related refunds and placement-related guarantees are treated as two independent processes for compliance and audit purposes.

Legal, Arbitration & Final Clauses

• 1. This policy is governed by the laws of India and subject to the exclusive jurisdiction of Bengaluru, Karnataka.
• 2. Disputes shall first be resolved through conciliation and mediation, failing which they shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended).
• 3. The arbitration proceedings shall be conducted in English, with the seat and venue at Bengaluru, India.
• 4. Eduinx’s aggregate liability under this policy is limited strictly to the approved refundable portion of the program fee.
• 5. Eduinx reserves the right to update, modify, or replace this policy at any time without prior notice. The latest version will always be available on the official Eduinx website.

Data & Record Retention

Eduinx maintains complete records of learner enrollment, participation, and financial transactions for a minimum of three (3) financial years.

Refund or deferral applicants consent to Eduinx verifying all attendance, assignment, and payment data during the audit and approval process.

Contact Information

For queries, clarifications, or support regarding refunds, deferrals, or cancellations, please contact: student.affairs@eduinx.com (Monday to Friday, 10:00 AM – 6:00 PM IST)

Declaration

By proceeding with payment or enrollment, the learner confirms that they have read, understood, and agreed to the terms outlined in Eduinx’s Refund, Deferral & Cancellation Policy, Placement Guarantee Terms, and Code of Conduct, as published in the official Eduinx Career Success Program Handbook and on the Eduinx website.